FAQ - SoundMoneyMint

The collection of sales tax is dependent on the state. To see a comprehensive list of states that collect sales tax on precious metals, please refer to our Gold & Silver Sales Tax page. For more information on sales tax, please consult our Terms of Use.

All prices on the website are listed in United States Dollars (USD).

Rest assured that all orders are carefully packaged and shipped with utmost care. Our shipments are fully insured, except for items shipped to addresses not covered by our shipping policy. To protect the confidentiality of the contents, packages are shipped with a return address under a pseudonym.

Absolutely! Please visit our Gold & Silver Investing Guide here for valuable information.

Certainly! To learn more about purchasing Gold, Silver, and Platinum within your IRA, please visit our Gold and Silver IRA page.

Unfortunately, once an order is placed, it cannot be changed. Please refer to our Terms of Use for more details.

We offer a flat rate shipping and insurance fee of $9.95 per order. If your order exceeds $199.00, you will qualify for free shipping. International orders are quoted separately based on location and order. For more information, please refer to our Shipping Policies.

Once an order is confirmed, it cannot be canceled without incurring cancellation charges and possible market loss differential. Please refer to our Terms of Use for complete details.

Absolutely! SoundMoney Mint offers the highest buyback prices on the products we sell. Please contact our bullion team to discuss our current buyback rates and visit our Sell to Us page for more information.

We apologize for any inconvenience, but SoundMoney Mint only provides the address of our corporate office headquarters for payment processing purposes. We do not disclose the physical address for order fulfillment or precious metal storage. Therefore, local pick-up is not available.

SoundMoney Mint is only obligated to report sales transactions that fall under the IRS Form 8300 requirements. Additionally, any buyback transactions that fall under 1099-b requirements must be reported.

Absolutely! SoundMoney Mint provides secure and segregated depository storage at highly competitive rates in the industry. Please contact our bullion team to discuss how we can assist with your storage needs. Click here for more details.

Our live assistance is available from Monday to Thursday, 8:00am - 8:00pm ET, and on Fridays from 8:00am - 6:00pm ET.

Our live assistance is available from Monday to Thursday, 8:00am - 8:00pm ET, and on Fridays from 8:00am - 6:00pm ET. Q16. What should I do if my package has missing or damaged items? If your package is missing items or is damaged, please take photos of the packaging, contents, shipping label, and invoice before contacting SoundMoney Mint within 3 business days. Please refrain from discarding any packaging as items may have been accidentally discarded along with it. We will initiate an investigation on our end. To report the issue, please call us at 1-800-123-4567 or email us at sales@soundmoneymint.com.

If your package is missing items or is damaged, please take photos of the packaging, contents, shipping label, and invoice before contacting SoundMoney Mint within 3 business days. Please refrain from discarding any packaging as items may have been accidentally discarded along with it. We will initiate an investigation on our end. To report the issue, please call us at 1-800-123-4567 or email us at sales@soundmoneymint.com.

Orders are shipped using insured USPS, UPS, and FedEx services. Each package is fully insured and may require a signature upon delivery. On average, packages take 5-10 business days for delivery. The tracking number will be provided via email on the date of shipment. Please note: Due to the ongoing COVID-19 pandemic, shipping times may be extended beyond the usual duration once packages are in transit. We appreciate your understanding and patience during this time.

Although not always required, all orders are shipped fully insured regardless of signature requirement. If you would like to guarantee that your order ships with a signature upon delivery, you can contact our customer service team at 1(800)-123-4567 to add this option for a small fee. Please note: Due to carrier and government restrictions related to the COVID-19 pandemic, some carriers may not collect signatures on deliveries in certain locations. For more information on the measures they are taking, please contact your local USPS, FedEx, or UPS center.

If you encounter difficulties with checkout or if the website appears broken, we recommend clearing the cache and cookies of your web browser first. Please select the appropriate link below* based on your current browser for step-by-step instructions: Google Chrome | Microsoft Edge | Safari (Mac) | Safari (iPhone/iPad) | Mozilla Firefox | Brave Browser

We understand the importance of privacy and security for our customers. However, using security tools such as adblocking software/extensions or a VPN may interfere with certain functionalities of our website or render them unusable. If you continue experiencing issues on the site, you may need to temporarily disable your adblocker, VPN, etc., while making your purchase.

Frequently Ask Questions

Q1. Will sales tax be applied to my order?

Q2. Does SoundMoney Mint ship internationally?

Q3. In what currency are the prices listed on the website?

Q4. How will my order from SoundMoney Mint be shipped?

Q5. Do you provide information for new investors?

Q6. Can I purchase precious metals within my IRA?

Q7. Can I make changes to my order once it has been placed?

Q8. What are the shipping charges?

Q9. Can I combine two previously placed orders to reduce shipping costs?

Q10. Can I cancel my order from SoundMoney Mint after it has been confirmed?

Q11. Do you accept trade-ins or buyback products that you sell?

Q12. Can I pick up my order in person to avoid shipping fees?

Q13. Is SoundMoney Mint required to report my transactions to any Government agency?

Q14. Does SoundMoney Mint offer storage services for precious metals?

Q15. What are the hours of operation for live assistance?

Q16. How long will it take for my order to arrive after I receive tracking information?

Q17. What should I do if my package has missing or damaged items?

Q18. Which carriers are used for "My Choice Shipping"?

Q19. Will my package require a signature upon delivery?

Q20. I am experiencing issues with checkout/the website appears to be broken. What should I do?